Getting Started

Yes. To assess your application for a Woolworths Phone Plan we perform an identity check and credit check. We currently accept three forms of ID: Australian Driver Licence, Australian passport, international passport with visa.

It's important to enter your details exactly as they appear on your chosen form of ID. And if using a passport, please enter any middle names.

For further information please click here.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Not to worry, simply wait to receive from us to confirm that the porting request was declined and then re-submit your request via the Woolworths Mobile App or the My Account portal with the correct number.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

To join Woolworths Mobile, you'll simply need to:

  • make an application through our website
  • provide the acceptable proof of identification (as required by law) and 
  • meet any eligibility requirements for the Service, which may include being over a certain age, having an acceptable credit rating, providing valid proof of identification and being located within the coverage area of the Service.

Age requirements:

For a Pre-paid Mobile Service - be at least 10 years of age

For a Post-paid Mobile Service - be 18 years of age or older and provide one or more of the following forms of identification (as requested by Woolworths in order to meet its legal obligations):

  • Australian driver’s licence;
  • Medicare card (may be used for Pre-paid Mobile Services only)
  • Australian Passport
  • International Passport with Visa (being a permission You hold to travel to and enter Australia and/or remain in Australia)
  • provide any other information

Once Woolworths has accepted your application to become a customer, we'll open an account for you. You'll receive regular communication to keep you up to date with the progress.

Managing you account is easy via the online portal My Account or our Mobile App. Available 24/7, you can:

  • Check your account balance
  • Track your mobile usage
  • Set up Auto-recharge
  • View and pay your mobile bills
  • View and download your proof of purchase
  • Update your address, contact details, Rewards or Credit / Debit card details
  • Recharge and buy Add-ons for your Pre-paid account with a voucher, debit or credit card, and more!
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Only the person who has submitted the order can accept delivery. You'll be asked to show your photo ID and sign for the order.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

If your request to port/transfer your pre-paid mobile number to Woolworths Mobile was rejected and you would like activate the service again, you can easily reset your SIM using the Mobile App. Download the latest version of our App at Google Play or the App Store.

You can chose to pick a new mobile number or activate your existing number with the right information (if the incorrect information was entered in your original porting request). Simply follow these steps:

  • Login to the Woolworths Mobile app and select the service
  • Tap on the number shown in Red which represents a port rejection.
  • Tap on "Having trouble bringing your number to us?"
  • Tap "Reset SIM card" and Confirm "Yes" to proceed
  • Tap 'OK' when the following message appears " "Your SIM card has been reset successfully. Please visit https://mobile.woolworths.com.au/activate to sign up again."
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Simply go online by clicking here or purchase at any participating Woolworths and Big W.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

You can purchase a Pre-paid mobile recharge voucher at participating Woolworths and Big W stores. You are also able to recharge online here.

Take the hassle out of recharging every month and set up Auto-recharge! We will recharge you automatically on the day of your expiry. To set up visit the My Account Portal or the Woolworths Mobile app.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

No. However, please note for Mobile Broadband services you will need to recharge with one of our Pre-paid plans.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Woolworths Mobile uses part of Telstra's 4G and 3G mobile network.

Woolworths provides customers a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population, covering 1.3 million square kilometres. To check coverage at your location please click here

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Woolworths Mobile uses part of Telstra's 4G and 3G mobile network.

 

Woolworths provides customers a combined 4G and 3G coverage footprint of 98.5% and a 4G coverage footprint of 92% of the Australian population, covering 1.3 million square kilometres. To check coverage at your location please click here.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

To view our exciting range of great value Pre-paid mobile offers, please click here.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

No. Your Woolworths Pre-paid mobile SIM will only work in an unlocked phone. To unlock your phone please contact your current service provider.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Simply go online by clicking here or purchase at any participating Woolworths and Big W stores
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

To view our exciting range of great value Phone Plans, please click here.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

This, of course, depends on where you are. Assuming we have stock available, the following delivery times can be used as a guide (but cannot be guaranteed). Please note that these are business days (does not include weekends and public holidays).

 

Capital Cities 1 - 3 days
ACT 1 - 3 days
NSW 1 - 4 days
NT 1 - 5 days
QLD 1 - 3 days
SA 1 - 4 days
TAS 1 - 3 days
VIC 1 - 4 days
WA 1 - 4 days

You will receive an email once your order has been dispatched. You can enter the consignment number from this email into the Startrack website to track your order.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Activating your service may take up to 24 hours.

If you are porting, it usually depends on your current mobile carrier. The Mobile Number Portability Industry Code states that 90% of ports must be completed within 3 Standard Hours of Operation and 99% completed within 2 Business days.

Please note that Standard Hours of Operation are 8am to 8pm Monday to Friday, and 10am to 6pm on Saturdays (AEST). Porting is not available on Sundays and most public holidays. We will send you an SMS once your service is active with Woolworths Mobile.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

To get an identification match, the details you enter must match exactly with the identification record on file.  Common errors include the name not matching. Please check carefully to ensure the name has not been shortened or changed to an English language version, rather then the official registered name present in the identification.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Simply login to the Woolworths Mobile app, tap on the 'Options' tab on the bottom right and select 'Change Password'. Alternatively, login to the My Account Portal, click on the drop down arrow next to your name in the top right corner and select 'Settings' to change your password.

If you've forgotten your password, simply click here, then click on Forgotten password then follow the prompts.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

It's easy! When you activate your SIM you'll receive an email with a link. Simply follow the instructions to setup your account. Alternatively, if you are a Woolworths Mobile customer but have forgotten your password simply click here
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

The Woolworths Mobile app is available for download free from Google Play and the App Store. For the latest features and inclusions, visit Woolworths Mobile App.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

You will receive a Consignment number through email. Click here to enter this the Consignment number into the Startrack website to track your order.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays