Contact Us

You can contact us via Chat on our website from 9am to 5pm on Monday to Friday and 10am to 4pm on Saturday.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Yes. Please contact us via Live Chat for assistance.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Yes, of course. Please click here for further information.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

If you have concerns about Woolworths Mobile or its related services or have encountered a problem, please let us know. We deal with all matters seriously and in total confidence. The sooner we know, the sooner we can sort it out. Anyone has the right to make a complaint, whether you are a current customer, have previously had a service with us or an Authorised Representative. To register a complaint or to provide feedback please contact Customer Care by clicking on one of the buttons below.

You can also contact us via one of the following options.

Post: Woolworths Mobile, 1 Woolworths Way, Bella Vista NSW 2153
Telephone: Call us on 1300 793 417. Please refer to our website for opening times.

For non-English speakers please contact the TIS (Translating and Interpreting Service) on 131 450.

For customers with a hearing or speech impairment please call via the National Relay Service. Click here for further information.

Further information can be found in our Complaints Handling Policy here.

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If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Of course! Non-English speakers can contact us via the TIS (Translating and Interpreting Service) on 131 450.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Of course! Customers with a hearing or speech impairment can call us via the National Relay Service. Alternatively, contact us via Live Chat for assistance. Further information can be found here.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Our Contact Centre is located in Australia and is open 9am to 5pm (AEST/AEDT) Monday to Friday, 10am to 4pm (AEST/AEDT) on Saturdays. The Contact Centre is on closed on Sunday and National Public Holidays.

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays