Phone Plan Billing, Payments, Included Value and Add-ons

Easy! Login to the My Account portal or the Woolworths Mobile app, select "Payment Options" from the slide out menu to update your card details.
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Your bill will be issued to you on a monthly basis with a due date no later than 14 calendar days after the bill is issued.

If you fail to make payment on your post-paid account in full and on time, this may result in suspension. If there is continued failure to make payments, once standard collections activity by Woolworths has been exhausted including suspension of your account, this may result in disconnection of your mobile service.

We will automatically unblock your account once your payment is verified. Please allow up to 4 hours for this to happen.

You can make a payment any time via the My Account portal or the Woolworths Mobile app. You can also make a payment via our website.

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Making a payment
There are three ways to pay your plan bill:
1.  Auto Payment - set up auto payment to have to total amount due decuded from your nominated credit or debit card. You can set this up via the Woolworths Mobile app or My Account portal
2.  Online - Visit the 'Pay Bill' option to pay by card
3.  BPAY - You can make a once off payment or schedule regular payments from your savings account using the BPAY. You'll find the biller code details on the bottom of your bill.
Please pay by the due date to avoid late payment fees.

If you have made a payment, however, it did not go through it is best to check with your financial institution first to see if there were any problems. 


Financial Difficulties/Hardship
We understand that sometimes unexpected events happen and that can affect your ability to meet your financial obligations. Please refer to our Financial Assistance page for more information on how we can help.

If you are having trouble paying your account or can demonstrate the account is unpaid through no fault of your own, please contact us to discuss the matter. No collection activity will be undertaken on a specific amount relating to an unresolved complaint. For genuine financial difficulties, you may also qualify for assistance through the Woolworths Hardship Policy or an extension of the due date of the bill.

Our policies help you if you're having trouble with your payments, refer to our Credit & Collections Policy.

 

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When you sign up with Woolworths Mobile you are assigned a bill cycle. A bill cycle is the date of the month when you will receive an invoice. We will only start billing you once you activate your service.

Your invoice will contain the charges for that usage period. Your invoice due date is approximately 10-12 business days from the date your invoice is sent. We have created some simple bill explainers for any questions you might have. You can find these here.

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1665 from your Woolworths mobile (it's a free call)

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Your Phone Plan Usage Period occurs every calendar month and refers to the period you can use your included call value and data allowance. Your Usage Period commences on the day that your Service is activated. For example, if your Service is activated on the 10th of the month, your monthly Usage Period will always commence on the 10th. However, if your service is activated on the 29th, 30th, or 31st of the month, your monthly Usage Period will always commence on the 28th.
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Bill Cycle Dates  =   1, 8, 15, 22
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When you become a new Woolworths Mobile customer, you will be allocated a date of the month when you will be billed which depends on the date you signed up. 

 

Our Bill Cycle dates are the 4th, 12th, 19th and 26th of each month. 

 

Calculated as: Signup date + 7 days = next bill cycle.

 

For example:

Signup on 5th October = Bill Cycle 12

Signup on 11th October = Bill Cycle 19

Signup on 15th October = Bill Cycle 26

Signup on 22nd October = Bill Cycle 4

 

Existing customers, recontracting customers or additional service customers will continue to maintain their current bill cycle.

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Your Bill Due Date will usually be 10 to 12 business days from your Bill Issued date.  If you have an amount due and an auto-payment set up, you will see your Bill Due Date under 'Your chosen card will be debited on or around'.   If you don't have any amounts due, we won't show the Due Date.
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Simply log into the Woolworths Mobile App, select Plan Details, then tap the link that says 'Tap here to see your cancellation fee'.

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When you sign up with Woolworths Mobile you are assigned a bill cycle. A bill cycle is the date of the month when you will receive an invoice. We will only start billing you once you activate your service.

Your invoice will contain the charges for that usage period. Your invoice due date is approximately 10-12 business days from the date your invoice is sent. We have created some simple bill explainers for any questions you might have. You can find these here.

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1665 from your Woolworths mobile (it's a free call)

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9am to 5pm Monday-Friday (AEST/AEDT),

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Closed on national public holidays

 

Your payment could have failed for a number of reasons: 
1. If you entered the incorrect card details
2. If there is insufficient funds in your account
3. If your card is expired or blocked 

Please contact your bank or financial institution to find out why the payment failed.

If funds are 'pending' in your account do not try again, an automatic reversal is currently in progress and generally takes 3-5 business days but can take up to 10 business days depending on your financial institution.

Tip: Ensure you are not using a proxy of VPN when attempting to make your payment - this can sometime be the cause of the rejection.

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Yes, of course, however you will need to pay any outstanding charges and an Early Termination Charge (ETC).

You can check to see if you can cancel your service via My Account or the Woolworths Mobile app. Simply log in, select 'Settings' from the menu and select 'Cancel My Service'

For further information please refer to the Critical Information Summary for your Phone Plan by clicking here.

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1665 from your Woolworths mobile (it's a free call)

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There are three ways to pay your bill:

1.  Auto Payment - set up auto payment to have to total amount due deducted from your nominated credit or debit card. You can set this up via the Woolworths Mobile app or My Account portal
2.  Online - Visit the 'Pay Bill' option to pay by card
3.  BPAY - You can make a once off payment or schedule regular payments from your savings account using the BPAY. You'll find the biller code details on the bottom of your bill.
Please pay by the due date to avoid late payment fees.
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1665 from your Woolworths mobile (it's a free call)

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You are assigned a bill cycle during signup. You will start being billed once your service is activated.
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As you have upgraded, you will be charged for the days you were on your old plan/handset, and you will be charged for a full month for your new plan and handset.  Your new charges were applied once your order was dispatched
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You will start accumulating your Bonus Holiday counters once you activate your service.  To view this and redeem your bonus data when eligible, download and log in to the Woolworths Mobile App.
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Invoice due dates are roughly between 10-12 business days from the day you receive your invoice.  If you have an amount due, you will receive a reminder letter prior to your Auto Payment.
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Due to how the staff discount is calculated between signup and billing, there is a slight difference in rounding.  Don't worry you aren't being charged extra.
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As you made an upfront payment during signup, your first monthly invoice will be $0 (If not additional usage or add-ons have been made)
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This is because your service was activated before your first bill cycle date.  Once your service is active, we will start billing you for your service.  Don't worry you will only be charged the number of months your contract term is.  You will see your usage period on your invoice - this is based on the date your service was activated.
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Phone Plan Add-ons can be easily purchased via the Woolworths Mobile app or the My Account portal.
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You can view our add-ons here. If you wish to purchase an add-on simply log in to the Woolworths Mobile app or My Acocunt portal.
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Your Phone Plan monthly Usage Period (for included call value and data allowance) commences on the day that your service is activated. For example, if your service is activated on the 10th of the month, your monthly Usage Period will always commence on the 10th.

However, if your service is activated on the 29th, 30th, or 31st of the month, your monthly usage period will always commence on the 28th.

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Data Bank is available on new 12 Month and Phone Plans purchased from 13 August 2018. To maintain Data Bank on 12 Month or Phone Plans, payments must be up to date. Data Bank limit is 100GB as of 14 November 2018, excess data will be forfeited.

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1665 from your Woolworths mobile (it's a free call)

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Your Phone Plan Usage Period occurs every calendar month and refers to the period in which you can use your included call value and data allowance. Your Usage Period commences on the day that your service is activated. For example, if your service is activated on the 10th of the month, your monthly Usage Period will always commence on the 10th.

However, if your service is activated on the 29th, 30th, or 31st of the month, your monthly usage period will always commence on the 28th.
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1665 from your Woolworths mobile (it's a free call)

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9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays