Financial Assistance

Yes, for Woolworths Mobile customers. Find out more at our Financial Assistance page.

You can also complete a Financial Hardship application via My Account.

  1. Log in to My Account
  2. Select 'Financial Hardship' from the drop down menu
  3. Fill out the form and upload accompanying documents
  4. Our team will then review your application and get back to you
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

We assess each request on a case-by-case basis to provide a solution appropriate to your personal circumstances.

You can also complete a Financial Hardship application via My Account.
1. Log in to My Account
2. Select 'Financial Hardship' from the drop down menu
3. Fill out the form and upload accompanying documents
4. Our team will then review your application and get back to you
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

We will contact you within 7 days of receiving your request. We’ll contact you to discuss a possible solution and then provide a written response outlining the terms and details of the solution.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

If your request for financial assistance is approved and you adhere to the terms of your assistance plan, further recovery action is suspended.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Financial assistance is not likely to impact your credit rating.  

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Yes, with your approval we can discuss your request for assistance with your nominated authorised
representative, such as a financial counsellor.
 

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

We will write to you with the outcome of the application. Refer to our Financial Assistance page for other options available to you.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

The solutions we offer are designed to help you achieve the long-term affordability of your Woolworths Mobile commitments.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

There are many spend control tools to help you manage your usage. These options are available 24/7 and are free to use in Australia.

  • Monitor your usage and manage your account with My Account
  • Download the Woolworths Mobile app
  • Take note of automated usage alerts sent via SMS
  • You will receive an SMS when You have reached 50%, 85% and 100% of Your included call value;
  • You will receive an SMS when You have reached 50%, 85%, 100% of Your data allowance.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays