Upgrade/Re-contracting

Yes, simply pay out the amount owing on your phone and the charges on your plan. For contracts prior to 30 October 2017, there will be an Early Termination Charge (ETC) and it is determined by how long your plan has to run. For more information, login to My Account and click 'Upgrade Options.'
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

No, all costs and charges incurred on the old plan must be paid out in full first.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

You can keep your smartphone and upgrade the plan to take advantage of the latest inclusions. If you are looking to change your plan simply log in to the My Account portal or Woolworths Mobile App, select 'Options' then 'Change Plan' to see your available options.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Your billing date won’t change but your next bill will show you the adjustments.  If you are recontracting on a date that is no your current Inclusions Reset Date, then this date may change. More information can be found on our Recontracting Bill Explainer at-

https://mobile.woolworths.com.au/support/billing-and-recharge.html

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Yes, you can upgrade at any time once you’ve reached the end of the minimum 24 month term
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

To view our exciting range of great value Phone Plans, please click here.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Only the person who has submitted the order can accept delivery. You'll be asked to show your photo ID and sign for the order.
Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

Here are a few simple steps on how to upgrade your plan/phone:
1) Log in to My Account and select 'Upgrade Options'
2) Select the service you wish to upgrade by clicking 'Choose Plan'
3) Select between 'Phone Plans' or 'SIM Only'
4) Select 'Confirm Order' and checkout.
For more information visit our Upgrade page

Looking to change your plan size? Simply log in to the My Account portal or Woolworths Mobile App, select 'Options' then 'Change Plan'.

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays

 

You can view all of our current offers here
To find out how to upgrade, see your options here.
To upgrade online yourself, here are a few simple steps
1) Log in to My Account and select 'Upgrade Options'
2) Select the service you wish to upgrade by clicking 'Choose Plan'
3) Select between 'Phone Plans' or 'SIM Only'
4) Select 'Confirm Order' and checkout.

Was this answer useful?
If you can spare the time, please tell us what's missing.
Thanks!

1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays