It's important to make sure the information you provided on your request to Woolworths Mobile exactly matches the information recorded on the existing Service you want to transfer. You can only transfer a mobile number that is in your name. It's important to enter your details exactly as they appear on your chosen form of ID. If you're unsure, please contact your existing Service Provider to verify the details.
Porting from a Pre-paid account: If the mobile number you want to transfer is not associated with DOB, then you won't be able to port in this number as it must belong to the person who is signing up.
Porting from a Postpaid account: the mobile number you want to transfer must be associated with the Account Reference Number you have provided from your existing service provider.
Credit checks - if you are using a passport as your ID document (this can be: Australian Driver Licence, Australian Passport or international passport with Visa) and it includes a middle name, you must also include that in your credit check information.
Steps to resubmit your request:
Step 1: Log into your account on the Woolworths Mobile App. If this is your first Service with Woolworths Mobile, then simply enter the number you want to transfer and the password you have set up.
Step 2: Tap on the mobile number in red to resubmit the transfer request.
Step 3: If you entered the wrong number, simply amend the number in 'Existing phone number'
Step 4: Find and tap on the current service provider your mobile number is currently with.
Step 5: If your existing service is Prepaid, tap ‘Submit'
Step 6: If your existing service is Postpaid, tick the box. Tap and enter your Account Reference Number then tap ‘Submit’
Step 7: If successful you will see 'your request has been submitted successfully'. Tap ‘Done’
Absolutely! You can easily transfer your current number from your current service provider to Woolworths by simply selecting this option as part of the activation and signup process. There is no need to contact your current service provider as the porting process will take place automatically.
It's important to note that your current number must be active for porting to be successful and any requested information (e.g. date of birth, account number) must exactly match your current service provider's records.
If Woolworths has already allocated a new mobile number to you as part of the sign up process, you may not elect to port an existing mobile number from another service provider to replace it.
Porting normally occurs within 4 hours, unless you're transferring (porting) your number to Woolworths Mobile from another Service Provider outside the Standard Hours of Operation, which are:
Mon to Fri: 8am - 8pm AEST
Saturdays: 10am - 6pm AEST
National Public Holidays: Closed (Ports are not processed on these days)
If you request to port your number outside these hours, your service will remain active with your existing provider until the next porting day. If your existing service remains inactive it maybe your previous Service provider is experiencing some delays, they will be able to help you with more information regarding this.
The Mobile Number Portability Industry Code states that 90% of ports must be completed within 3 Standard Hours of Operation and 99% completed within 2 Business days.
To activate your mobile service you may need the following:
1. Your Woolworths Phone Plan SIM card or Woolworths Starter pack
2. A valid form of ID (Australian Drivers Licence, Australian Passport, Medicare card or International Passport & Visa)
3. A credit or debit card to set up you monthly payments
4. If you are wanting to bring your number to Woolworths, make sure your number is in your name and have your details (Date of birth/Account reference number) on hand.
Activating your service may take up to 24 hours.
If you are porting, it usually depends on your current mobile carrier. The Mobile Number Portability Industry Code states that 90% of ports must be completed within 3 Standard Hours of Operation and 99% completed within 2 Business days.
Please note that Standard Hours of Operation are 8am to 8pm Monday to Friday, and 10am to 6pm on Saturdays (AEST). Porting is not available on Sundays and most public holidays. We will send you an SMS once your service is active with Woolworths Mobile.
The easiest way to activate is online. Simply click here and follow the steps. If you activating a Starter Pack you will need the following handy:
1. A valid form of ID (Australian Drivers Licence, Australian Passport, Medicare card or International Passport & Visa)
2. A credit or debit card to set up you monthly payments
3. If you are wanting to bring your number to Woolworths, make sure your number is in your name and have your details (Date of birth/Account reference number) on hand.
No, we will only attempt to port your number from your existing service provider once you have receive and activated the SIM card from Woolworths Mobile that we delivered to you. If you purchased a SIM card from the store and have activated it, then we have started the porting process which can take 2 - 48 hours to complete.