Pre-paid Recharge and Add-ons

Your payment could have failed for a number of reasons: 
1. If you entered the incorrect card details
2. If there is insufficient funds in your account
3. If your card is expired or blocked 

Please contact your bank or financial institution to find out why the payment failed.

If funds are 'pending' in your account do not try again, an automatic reversal is currently in progress and generally takes 3-5 business days but can take up to 10 business days depending on your financial institution.

Tip: Ensure you are not using a proxy of VPN when attempting to make your payment - this can sometime be the cause of the rejection.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

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Yes, we have two long expiry Pre-paid plans. Our $60 12GB plan has a 180 day expiry, and our $150 84GB has a 365 expiry. This is available for a limited time until 31 January 2020 or while stocks last.
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Yes, if you activated before 18th November 2019 and are eligible for the bonus data for two recharges, you will still receive your bonus data on your second recharge.
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From the 18th November 2019, there will no longer be Bonus Holiday Data after 3 recharges for Pre-paid customers. We have updated our recharges so you get more data every time.
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For Pre-paid customers, any Bonus Holiday data you had saved and not redeemed was deposited into your new 200GB Data Bank.
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If you're on the $20 Pre-paid plan, to continue to make calls to international numbers, you will need to either purchase one of our International add-ons from $5, or for your peace of mind and even more data, purchase our $30 Pre-paid plan which includes unlimited International calls to 22 countries seen here. You can do this by logging into Woolworths Mobile App or My Account portal.
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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

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Use the My Account Portal or the Woolworths Mobile app to recharge your Pre-paid mobile service. You can also recharge online by clicking here and follow the steps.

Take the hassle out of recharging every month and set up Auto-recharge! We will recharge you automatically on the day of your expiry

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1665 from your Woolworths mobile (it's a free call)

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You can recharge your Pre-paid mobile service at any time. However please be aware that any remaining included value and included data will be forfeited, when a recharge is applied.
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A Data Add-on gives you extra data! This is in addition to the data included in your existing recharge. Please note that a Data Add-on can only be applied if you have an active Pre-paid recharge. To compare Data Add-ons simply click here.

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1665 from your Woolworths mobile (it's a free call)

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Use the My Account Portal or the Woolworths Mobile app to purchase a Data Add-on.

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No.  Data Add-ons can only be applied to a Pre-paid mobile service with an active recharge.

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It depends on the type of Data Add-on that you purchase. To compare Data Add-ons, simply click here. Please note that if your existing recharge expires, any Data Add-ons will be forfeited.

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Our $10, $20, $30, $40 and $50 Pre-paid plan recharges have a 30 day expiry date.

We have two long life plans which have an extended expiry date. Our $60 12GB plan has a 180 day expiry and our $150 84GB has a 365 expiry.

To view your expiry date simply log in to the Woolworths Mobile App or My Account portal. Take the hassle out of recharging every month and set up Auto-recharge! We will recharge you automatically on the day of your expiry.

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Recharge vouchers must be applied by the expiration date printed on the voucher (which is two years from the date of purchase).

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Simply use the My Account Portal or the Woolworths Mobile app and select "Recharge" and follow the steps.

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1665 from your Woolworths mobile (it's a free call)

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Closed on national public holidays

 

Yes, however each Data Add-on must have a different value. It is not possible to have two Data Add-ons, for the same value, active on your Pre-paid mobile service. Please note that if your existing recharge expires, any Data Add-ons will be forfeited.

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1665 from your Woolworths mobile (it's a free call)

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The final step of the activation process will invite you to apply a recharge for the first time then you can recharge your Pre-paid mobile service before your current recharge expires by using a voucher purchased in store, or by credit card.

However please be aware that any remaining included value and included data will be forfeited, when a recharge is applied. Also note that if you don’t recharge within 180 days your service will be terminated.

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1665 from your Woolworths mobile (it's a free call)

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When your recharge expires, you will no longer be able to make any calls, use mobile data or SMS.
You will still be able to receive calls, SMS, call Customer Care or make emergency calls for 90 days after your recharge expires.
180 days after your recharge expiry date, your service will be terminated and you will lose your mobile number.
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Closed on national public holidays

 

Easy! Login to the My Account portal or download the Woolworths Mobile app, select "My Account" to see how many days left on your current recharge.

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1665 from your Woolworths mobile (it's a free call)

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Yes, it does! Setting up Auto-recharge on your Pre-paid mobile service is easy... login to the My Account portal or download the Woolworths Mobile app, select Auto-recharge and follow the steps.

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1665 from your Woolworths mobile (it's a free call)

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Yes, you can! Setting up Auto-recharge on your Pre-paid mobile service is easy...login to the My Account portal or download the Woolworths Mobile app, select Auto-recharge and follow the steps.

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1665 from your Woolworths mobile (it's a free call)

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Simply download and log in to the Woolworths Mobile app, select "Recharge" and add your 12 digit Voucher Code. You can also apply it online. Simply click here and follow the steps.

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1665 from your Woolworths mobile (it's a free call)

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Simply download and log in to the Woolworths Mobile app, select "Recharge" and add your 12 digit Voucher Code.

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Yes. You can still use the voucher. You will be recharged on the old $15 or $45 plan. Click here to find out what the inclusions are on the plan.

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Yes, you can use the plan in your tablet as a data SIM. Please be aware that if your tablet does not support voice calls, you may not be able to make calls from your tablet.

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1665 from your Woolworths mobile (it's a free call)

1300 10 1234 option 5 (normal charges apply)

9am to 5pm Monday-Friday (AEST/AEDT),

10am to 4pm Saturday

Closed on national public holidays