Data Bank allows you to save your unused included data in a “bank” so you can use it when you need it. It is available on Woolworths Pre-paid Mobile $10, $20, $30, $40 and $50 recharges.
To maintain Data Bank on your Pre-paid service, you must recharge on the same or higher Pre-paid 30 day recharge before credit expiry. Data Bank limit is 200GB as of 18 November 2019, excess data will be forfeited. Your Data Bank balance will also reset to zero if you recharge on a lower value 30 day Pre-paid recharge.
When you recharge, your unused included data (up to 200GB) will be transferred into your Data Bank balance. To continue to keep and rollover more data, make sure you recharge on the same or higher plan: a $10, $20, $30, $40 or $50 30 day Pre-paid recharge before expiry.
Data Bank is available on the $10, $20, $30, $40 and $50 Woolworths Mobile Pre-paid recharges
You can change your ring time to 15, 20, 25 or 30 seconds. Using the phone function (not SMS), simply enter the following sequence, then press the call/send button.
*61*61101*15, 20, 25 or 30#
For example, to change your ring time to 20 seconds, enter the following sequence, then press the call/send button.
The phone in good working condition means:
You can activate your International and Extras Extension to make calls and send messages to international and satellite numbers and use extra services such as video calls and video MMS to Australian numbers, Dial IT Time and Weather, Directory Assistance, and SMS to 13/1300/18/1800 numbers. Choose a limit (in multiples of $10 and with a maximum of $100) up to which you will you can make these calls and use these services. You can activate your International and Extras Extension by contacting our Customer Care team.
Stay up-to-date with your repayments by simply setting up auto-recharge. Login to the My Account portal or the Woolworths Mobile app by clicking here and follow the steps.
Are you a Postpaid customer and need International Roaming, click here.
Before you go - It's a good idea to let us know you're heading overseas for some helpful tips to make sure your service is looked after while you're away.
For Pre-paid customers:
You can store up to 200GB of Data in your Data Bank. If you accrue more than 200GB of unused data, you will forfeit any data over that limit.
For eligible Postpaid customers:
You can store up to 100GB of Data in your Data Bank. If you accrue more than 100GB of unused data, you will forfeit any data over that limit.
We'll email you a Proof of Purchase document. You'll also find a copy on the Woolworths Mobile App, simply log onto the app and go to My Account.
You'll be asked for your Proof of Purchase if you have your device repaired under warranty.
Once you have your new SIM, use the Woolworths Mobile app or the My Account portal to activate in a few simple steps:
•Open the Woolworths Mobile app on your phone
•Select your mobile number
•Go to “Menu” and select “Settings”
•Select “Change SIM Card”
•Enter the 9-digit SIM serial number printed on your new SIM card, then tap “Change SIM”.
Once submitted, you can insert your new SIM card into your device.
You will need to back up your old SIM card’s contacts/details first, as the old SIM will stop working once you have activated your replacement SIM. Ensure you have your SIM number which can be found on your new SIM.
The new SIM will be active within 15 minutes to 4 hours and you may need to restart your phone to get connected again. If you need your new SIM card PIN at any time, you can find this in the My Account portal or the Woolworths Mobile app:
•Open the Woolworths Mobile app on your phone
•Select your mobile number
•Go to “Menu” and select “My Details”
•Search for “PUK number”
•The PUK number is also your SIM PIN.
There are many types of unwelcome calls and messages, including:
If you're receiving harassing calls or messages that are life-threatening, contact the police immediately. They will liaise with us if they need further information.
For more information, select from the options below.
1. Opt-out of telemarketing calls or messages
To avoid receiving calls or messages from unsolicited companies/sources, add your phone numbers to the Australian Government’s Do Not Call Register. It can take up to 30 days for the changes to be updated after registering your number on the Do Not Call Register. To unsubscribe from marketing messages or email, you will need to use the method as advised in the message from that company (e.g. replying 'STOP' or directly through their website).
2. Change settings on your Mobile Phone
Many Mobile Phones have settings that can block specific numbers which allows you to stop seeing communications from those sources. See your Mobile Phone user information for help with enabling these settings.
3. Reporting unwelcome communication
Woolworths Mobile cannot block an individual number from calling or messaging you. Managing unwelcome communications is governed by an industry Code 'C525:2017 Handling of Life-Threatening and Unwelcome Communications'.
You can report unwelcome communications to the police at any time. If you're receiving multiple unwelcome communications from the same source, you can report these to us by following the steps below. If they continue, the user's service may be suspended or disconnected.
STEP 1: COLLECT DATA
To request an unwelcome communications investigation, you will need to have the following information to show a pattern of unwelcome communications
Specific times and dates of 3 or more unwelcome communications that were spread over a period of more than 24 hours and less than 120 hours;
Specific times and dates of unwelcome communications received at regular and/or consistent intervals; or
Specific times and dates of unwelcome communications where 10 or more are received in a 24-hour period
Note: For us to take action, you will need to retain detailed information relating to the unwelcome communications. You will need to keep an accurate record of the:
time, date and approximate duration of any unwelcome communications, preferably down to the nearest minute; and
calling number or other reference used to identify the originating service (e.g. email address), if known
If the communications do not meet these criteria you can still report the matter to the police at any time and they may also contact us in relation to the matter.
STEP 2: CONTACT WOOLWORTHS MOBILE WITH CALL / MESSAGE DATA
Chat with us and provide unwelcome communications data as detailed above in Step 1.
You can find the chat button at the bottom.
STEP 3: INVESTIGATION
Any action taken by Woolworths Mobile is under strict guidelines that are set out in the Communications Alliance Code.
Once details of the unwelcome communications are provided to us, we will investigate to see whether a pattern of unwelcome communications has been established. If it has, with your consent, we will contact the service provider that supplies the service to the party that is initiating the unwelcome communications. That service provider will be responsible for issuing warning letters to the individual responsible for the unwelcome communications.
If the unwelcome communications continue after warnings, additional options are available, including suspending or disconnecting the service being used to make the unwelcome communications. If at any stage during this process you continue to receive unwelcome communications, you should keep recording the details of these communications as set out in Step 1, and report them to us.
If there is a threat to life or a threat of serious harm you should immediately report the matter to the police
There are some limitations on Woolworths’ ability to address unwelcome communications (e.g. in a situation where the identity of the individual initiating the unwelcome communications cannot be established)
The exchange of information between service providers to investigate unwelcome communications is governed by the Industry Code
An Industry Guidance Note has been developed with more information for customers about the management of unwelcome communications
The Woolworths Group are committed to protecting your information and helping you stay safe and secure online. We have up to date policies, processes and procedures in place to safeguard information, and we use the latest security technology to ensure that both your personal and transaction information, as well as any account or card data, is secure.
For more information about what to look out for and how to protect yourself, please visit: https://www.woolworths.com.au/shop/discover/about-us/scam-alert
You can easily find your Woolworths Mobile Account Number in the Woolworths Mobile App, My Account Portal and on your monthly invoice. See below for more details.
Woolworths Mobile App
My Account Portal
Also Your Mobile Tax Invoice
Simply use the My Account Portal or the Woolworths Mobile app and select "Recharge" and follow the steps.
Yes, however each Data Add-on must have a different value. It is not possible to have two Data Add-ons, for the same value, active on your Pre-paid mobile service. Please note that if your existing recharge expires, any Data Add-ons will be forfeited.
Unlimited International calls to 22 countries are included in the $30, $40 and $50 Pre-paid recharges. You can find the list of 22 countries here
For countries not on the above list, our PAYG and International Talk Add-ons provide you with the flexibility to call those countries when you need it. Simply purchase the Add-on when you need it via our Woolworths Mobile App or My Account portal. For more information, visit https://mobile.woolworths.com.au/add-ons.
You can check your account balance by either:
If your phone doesn't do this automatically, you will need to change your APN (Access Point Name) settings to the following (for both Internet and MMS):
Name: Mobile Data
Proxy: (leave blank)
Port: (leave blank)
Username: (leave blank)
Password: (leave blank)
Server: (leave blank)
MMS proxy: 10.1.1.180
MMS port: 80
MMS Protocol: WAP 2.0
Authentication: (leave blank)
APN type: default,dun,supl,mms
It is sometimes necessary to restart your device after applying these settings.
To help set up to APN settings you can use our device guides for step by step instructions
To enable/disable your voicemail? simply logon to your My Account or the Mobile App, go to 'Settings' and select enable or disable.
Disabling allows you to prevent calls from being forwarded to your voicemail and will also stop the SMS alerts that notify you of new messages. It won't impact any messages already saved to your voicemail service. You still be able to access your voicemail by dialling 101 even if you choose to disable it here.
If you are on a Woolworths Mobile Postpaid plan you can purchase one of our three International Roaming add-ons to make calls, send SMS and use data in 63 countries. International roaming is automatically turned on for all Woolworths Mobile customers with a Postpaid plan.
For more info our our International Roaming add-ons - click here. If you are a Pre-paid customer we suggest you purchase a local SIM card from the country you are travelling to.
You can make international calls, SMS and MMS with our phone plans. Some of our plans include International Call credit for selected destinations and numbers. Find out more about your plan inclusions by viewing your Critical Information Summary here.
If you have used up your included international call inclusion, you can activate the optional International and Extras Extension or purchase an International Add-On. Note that you will require the International and Extras Extension to send international SMS and MMS.
International call rates and charges can be found here.
For further information on the optional International Extension, please refer to section 3.3 of Post-paid mobile Service Terms here.
Data Bank is available on new 12 Month and Phone Plans purchased from 13 August 2018. To maintain Data Bank on 12 Month or Phone Plans, payments must be up to date. Data Bank limit is 100GB as of 14 November 2018, excess data will be forfeited.
To download your usage history follow these simple steps:
1. Log in to My Account
2. Select the service you would like the usage history of
3. Click "Download usage history" under Usage & Add-ons
4. Select your desired date range and click "View PDF"
5. To download your usage history click on the "Download" icon
Tips to help:
We recommend contacting your local police station to file a police report for all lost or stolen devices. The police will need to know your IMEI number to make this report.
You can request a replacement SIM via the Woolworths Mobile app to transfer your service on to a new SIM card.