A PUK (Personal Unlocking Key) code is a security feature that protects your SIM card data. You can find your PUK code under the "My Details" section of the Woolworths Mobile app or login to your online account, click on your phone number and select Service Details.
If your phone doesn't do this automatically, you will need to change your APN (Access Point Name) settings to the following (for both Internet and MMS):
Name: Mobile Data
Proxy: (leave blank)
Port: (leave blank)
Username: (leave blank)
Password: (leave blank)
Server: (leave blank)
MMS proxy: 10.1.1.180
MMS port: 80
MMS Protocol: WAP 2.0
Authentication: (leave blank)
APN type: default,dun,supl,mms
It is sometimes necessary to restart your device after applying these settings.
To help set up to APN settings you can use our device guides for step by step instructions
To enable/disable your voicemail? simply logon to your My Account or the Mobile App, go to 'Settings' and select enable or disable.
Disabling allows you to prevent calls from being forwarded to your voicemail and will also stop the SMS alerts that notify you of new messages. It won't impact any messages already saved to your voicemail service. You still be able to access your voicemail by dialling 101 even if you choose to disable it here.
Check out our:
- Device Guides Simply choose your device to get help with troubleshooting your handset, and